Preparing organisations for the assessments they're measured against: authoring compliance submissions, mapping operations against governance and membership standards, and evidencing each criterion.
Recent work includes an Ombudsman Association (UK) membership re-validation end to end; the submission was assessed to full compliance and commended as "comprehensive and well put together" by a panel of senior sector authorities.
Designing the internal systems an institution needs to run consistently and defensibly: frameworks, systems, processes, and decision-making structures built to scale.
Recent work includes an office's first performance appraisal system and a structured jurisdictional assessment framework that supported consistent, defensible decisions.
Turning messy operational data into accurate, structured information that holds up to scrutiny: auditing datasets, building tracking tools, and producing the analysis behind annual reporting.
Recent work includes data audting and statistical analysis for a public-sector annual report.
Making public-facing information easy to follow and understand, reorganising information architecture, improving accessibility, and translating complex information into plain language.
Recent work includes a public body's website reorganisation and development of summarised casework content and a plain-language self-advocacy guide for public service users.
If you've got something that has to hold up to scrutiny, I'd be glad to talk through how I can help.
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